The right information – sent to the
right people, at the right time, via the
right device – is critical to the success
of your organization. Emailing an invoice
to a client when they place an order. Faxing
a purchase order to a supplier when stock
runs low. Scheduling a sales rep to follow-up
with a prospect who hasn’t been contacted.
Or taking an incoming email and creating
a support ticket. KnowledgeSync automates
these processes across your organization
with the industry’s leading Business
Activity Monitoring solution.
Alerts
KnowledgeSync has the widest variety of alert
methods of any application on the market.
These methods include: Email, fax, pager,
PDA, mobile phone, pop-up, web browser,
FTP.
Report Delivery
KnowledgeSync embeds Crystal Reports for
Form, Document, and Report delivery. If
you generate invoices, statements, picking
lists, work orders, dunning notices, or
any other standard forms or documents,
KnowledgeSync lets you automate the process
whereby these forms are generated and delivered.
Business Intelligence
KnowledgeSync’s monitoring capabilities
provide business intelligence; insight into
past, current, and future business activities
that enable you to make more intelligent
business decisions for your organization.
EventPaks
These collections of events focus on the
Monitoring and Alerting capabilities of
KnowledgeSync but can be easily modified
to also perform Form & Document delivery,
Report Distribution, and Workflow actions.
Email Monitoring
That’s why KnowledgeSync, in addition
to monitoring application data, lets you
monitor the content of incoming email messages
as well as web form submissions.
Workflow
KnowledgeSync can update your business applications with an event’s details.
KnowledgeSync can record the fact that a customer has been re-sent an overdue
invoice; it can update a vendor’s record with details on an expiring lease;
or it can take the details of an incoming email message and create a support
ticket in your Help Desk database.
