Track Incoming Calls Easily With Intelli-CTI

CRM_Telephone

Intelli-CTi™ connects you to your customers by providing the missing link between your telephone system and Infor CRM.

By enabling your organization’s two most powerful tools to communicate effectively, you can increase productivity and efficiency to capture more business and increase your bottom line profitability.

Highlights:

  • Improves customer service by identifying the caller providing existing details before the agent answers the call

  • Increases staffs’ ability to handle incoming calls and increase the speed and efficiency of outbound calls

  • Provides powerful business data such as agent performance and call ratios through rapid real-time reporting and daily call summaries

  • Identifies calls associated to marketing campaigns, resulting in effective campaign evaluation and management

  • Manages costs through reduced call time and the ability to answer calls more efficiently and quickly, meaning increased productivity and lower overhead