Riverside, Missouri
Star Medical Rx, a mail order pharmacy offering respiratory medication and diabetic supplies, was looking for a pharmacy management system. “We knew there wasn’t an off-the-shelf system that would meet our needs,” recalls Branko Veselic, manager of information systems at Star Medical Rx. “We saw Sage SalesLogix with its SQL database and inherent customization capabilities as an ideal backbone,” he says. “Strategic Sales Systems worked with us to design a complete pharmacy management solution using Sage SalesLogix. It interfaces our billing application, our telephony system, our fax software, and our freight manifesting software. It’s more than CRM software; now we run a large component of our business through Sage SalesLogix.”
The system automatically matches the incoming caller ID and loads the customer record, saving the customer service representatives valuable time. “We’re able to handle 33 percent more call volume now — all due to the efficiencies we’ve gained,” says Veselic.
All customer correspondence is scanned and electronically attached to the customer record in Sage SalesLogix for future reference.
Because Sage SalesLogix interfaces with the company’s facsimile software, representatives simply click a button to fax a prescription renewal form to the customer’s doctor — with the medications already listed.
Prescription labels, picking sheets, and shipping labels are printed right from Sage SalesLogix. Through the interface with its UPS and USPS manifesting software, freight fees and tracking numbers are written back into SageSalesLogix.
“Strategic Sales Systems does a great job for us,” Veselic adds. “They continue to make great recommendations that help us to improve the way we use the software.”