Business Activity Monitoring Software
The right information – sent to the right people, at the right time, via the right device – is critical to the success of your organization. Emailing an invoice to a client when they place an order. Faxing a purchase order to a supplier when stock runs low. Scheduling a sales rep to follow-up with a prospect who hasn’t been contacted. Or taking an incoming email and creating a support ticket. KnowledgeSync automates these processes across your organization with the industry’s leading Business Activity Monitoring solution.
Alerts
KnowledgeSync has the widest variety of alert methods of any application on the market. These methods include: Email, fax, pager, PDA, mobile phone, pop-up, web browser, FTP.
Report Delivery
KnowledgeSync embeds Crystal Reports for Form, Document, and Report delivery. If you generate invoices, statements, picking lists, work orders, dunning notices, or any other standard forms or documents, KnowledgeSync lets you automate the process whereby these forms are generated and delivered.
Business Intelligence
KnowledgeSync’s monitoring capabilities provide business intelligence; insight into past, current, and future business activities that enable you to make more intelligent business decisions for your organization.
EventPaks
These collections of events focus on the Monitoring and Alerting capabilities of KnowledgeSync but can be easily modified to also perform Form & Document delivery, Report Distribution, and Workflow actions.
Email Monitoring
That’s why KnowledgeSync, in addition to monitoring application data, lets you monitor the content of incoming email messages as well as web form submissions.
Workflow
KnowledgeSync can update your business applications with an event’s details. KnowledgeSync can record the fact that a customer has been re-sent an overdue invoice; it can update a vendor’s record with details on an expiring lease; or it can take the details of an incoming email message and create a support ticket in your Help Desk database.