Business Intelligence

QlikView In-Memory Analysis and Reporting
Simplifying Analysis for Everyone

QlikView Publisher
QlikView Publisher is an administration and management tool that provides a single access and control point for the company’s QlikView analytical applications.

Benefits of Sage SalesLogix Visual Analyzer
A presentation on the benefits of In-Memory Analysis over OLAP and Static Reporting Solutions. (7 Pages)

CRM

CRM 2.0 Meets Critical Business Requirements
Presents information on how emerging CRM 2.0 solutions can be used effectively by businesses to overcome end users’ disillusionment with CRM applications and ensure sales success. (8 Pages)

Gartner’s Magic Quadrant for Sales Force Automation
An independent review of 16 of the top Sales Force Automation systems including SageCRM, Sage SalesLogix, and Microsoft CRM. (18 Pages)

On-Demand or On-Premise CRM: Five Things to Consider Before Making Your Decision
Examines the five most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact them.  (12 Pages)

SalesLogix

CRM: A Business Imperative for Companies during the Global Economic Downturn
This whitepaper examines how Sage is working with small and medium sized businesses like yours today to help them protect and grow their revenues during the economic downturn through the use of Customer Relationship Management (CRM) software.(8 Pages)

Delivering a CRM Platform for a Flexible Workforce
This IDC White Paper examines the changing nature of customer relationship management, including the key factors contributing to the rising importance of integrated, multichannel CRM solutions with a specific focus on the latest release of its Sage SalesLogix solution for midsize enterprises.  (17 Pages)

Guidebook: Sage Saleslogix
This guidebook is based on Nucleus Research’s analysis of the experiences of a number of SalesLogix customers including Phonak AG in Switzerland; Bordner Installation Group in Kansas City, Missouri; Roland DG in the United Kingdom; Mortgage Lenders of America in Overland Park, Kansas; Argus Realty Group in Sarasota, Florida; Time Warner Retail Sales and Marketing in New York, New York; and Standford Marsh in the United Kingdom. It highlights the experiences of companies using SalesLogix and prescribes best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle. (10 pages)

SugarCRM

SugarCRM Executive Brief: Hitting Your Numbers
Creating Sales Excellence with Commercial Open Source CRM

SugarCRM: The Ovum View
Vendor Analysis

Selling Power: Streamlining Sales Processes to Boost Performance
Five best practices for optimizing the sales pipeline

CRM: On-Demand or On-Site? A Decision Framework for Choosing the Right Deployment
Should your company’s CRM system be managed by an outside vendor or managed internally by your own IT staff? The answer depends on factors that vary depending on company, size, competitive environment and strategic goals.

Try it, You'll Like it
This white paper will provide an overview of some of the most common employee pitfalls encountered during a CRM implementation and will demonstrate how change management and a well-planned training program can ensure enduser compliance and software adoption.

Grow Your Business, Not Your Support Costs
Creating a cost-effective, multi-channel support operation with SugarCRM®

CRM Total Cost of Ownership: Comparing Open Source Solutions to Proprietary Solutions
Customer Relationship Management (CRM) systems improve interaction efficiency and effectiveness when acquiring, supporting, selling and managing customers. By offering organizations a complete view of all customer interactions, CRM allows companies to benefit from effective marketing campaigns, faster sales cycles, and improved customer service.

Five Touch Points With SugarCRM®
Key Integration Points to Extend the Value of Your CRM System

Microsoft CRM

WHAT'S NEW? - TOP 60 New Features in Microsoft Dynamics CRM 4.0
Microsoft Dynamics™ CRM 4.0 introduces fast, flexible, and familiar business software that empowers worldwide organizations to improve marketing, sales, and customer service efficiency and effectiveness.

Better Together with Microsoft Dynamics CRM
Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help people realize their potential. Microsoft Dynamics™ CRM business software achieves this goal by bringing Customer Relationship Management (CRM) together with versatile Microsoft® products and technologies to provide you with a wide choice of capabilities to enhance your business.

Microsoft Dynamics CRM 4.0 - Enterprise Performance and Scalability
Microsoft Dynamics™ CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns–all on a platform that provides enterprise levels of scalability and performance.

Microsoft Dynamics CRM 4.0 - Optimizing and Maintaining Performance
This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation.

Sage CRM

Sage CRM Solutions 2010 Strategy
CRM 2010 is Sage’s powerful, but pragmatic vision that addresses the functional requirements of key market segments, while leveraging technology innovations that will transform the CRM market. It is focused on optimizing the Sage CRM Solutions family against a business requirements-driven segmentation model, differentiating the Sage CRM Solutions family on the basis of interoperability, anywhere workforce experience, and connected front-office and back-office solutions, and implementing a comprehensive technology strategy that leverages standards and emerging trends, including Web 2.0. (24 pages)